Effective 29 July 2026 · working launch policy
Cancellation & refund policy
Please contact SRS as soon as plans change. These working defaults apply unless a fair written event quote states a different arrangement. Statutory remedies remain unaffected.
Deposit defaults
- Routine service below ₹1,000: no deposit unless a prior no-show applies.
- Routine service of ₹1,000 or more: 20% or ₹500, whichever is lower.
- Bridal, event, group or venue booking: 30% date-reservation deposit.
- Deposits are arranged manually after SRS sends the written confirmation; the website collects no payment.
Routine-service cancellation
| Notice | Working outcome |
|---|---|
| 24 hours or more | Deposit transferable once to a new date within 30 days. |
| 6–24 hours | 50% of the deposit transferable once. |
| Under 6 hours or no-show | Deposit retained; a future request may require full advance payment. |
| SRS cancels | Full refund or priority reschedule, chosen by the customer. |
Bridal and event cancellation
- The date-reservation deposit is normally non-refundable because the slot is blocked.
- More than 30 days before: amounts paid above the deposit are refundable.
- 15–30 days before: 50% of amounts above the deposit are refundable.
- Under 15 days: payments may be retained only to the extent reasonably linked to blocked time, purchased items and preparation; SRS documents any deduction.
- If SRS cannot provide a confirmed service, all payments for that unavailable service are refunded.
Late arrival and changes
Up to 10 minutes is normally accommodated. After 15 minutes, SRS may shorten, reschedule or cancel where the next customer would be affected. Service changes depend on time, products and staff; SRS confirms any price change first.
Refund method and timing
Where a refund is due, SRS uses the original payment method where practical and initiates it within seven business days after the amount is agreed. Bank or provider processing can take additional time. Ankita performs daily payment reconciliation, with Jaya as backup.
Service concerns
Contact SRS promptly with the service reference and relevant photographs where appropriate. SRS reviews the service record and may offer an assessment, reasonable correction, partial refund or refund depending on the facts. Hair-colour result concerns should be reported within 48 hours. This policy does not limit remedies available under applicable law.