Questions about appointments, services and products
Direct answers about booking, cosmetic services and store visits. Policy details link to full pages when available.
Appointments
Is my appointment confirmed when I submit the form?
No. Your submitted time is a request. SRS will check the schedule and reply by WhatsApp or phone. Your appointment is confirmed only after you receive a confirmation message and complete any required deposit.
Do you accept walk-ins?
Yes. Walk-ins are welcome at our ground-floor Punawale studio. If you prefer a specific time or service, we recommend requesting an appointment so we can check availability.
What payment methods do you accept?
Payment options are confirmed when your appointment is confirmed. Deposit and balance details are shared at that stage. Full payment policy will be published on the policy pages.
How do rescheduling and cancellation work?
Rescheduling and cancellation terms will be published in the cancellation and refund policy. Contact SRS by phone or WhatsApp as early as possible if your plans change.
Bridal and occasion makeup
How early should I enquire?
Enquire as early as possible for wedding and major occasion dates. SRS will check availability and discuss what is included before confirming.
Are trials offered?
Trial availability, timing and pricing depend on the service and date. Ask SRS when you enquire so we can confirm what is possible for your event.
Do you travel to venues?
Home and venue makeup may be available subject to the published travel and timing policy. Confirm location, ready-by time and any travel charges when you request a quote.
Can makeup be booked for a child or minor?
Makeup for children and minors is subject to a documented age and parent or guardian policy before service. A parent or guardian must be present and involved as required.
Skin and facial care
Are these medical skin treatments?
No. SRS provides cosmetic salon skin and facial care only. We do not diagnose or treat medical skin conditions, prescribe medication, or provide injections, lasers, chemical peels or other medical procedures.
What should I disclose before an appointment?
Disclose allergies, skin sensitivities, relevant medical history and previous cosmetic-product reactions before service begins. Ankita conducts every skin consultation and facial service at SRS.
Is patch testing available?
Patch testing may be offered where appropriate for cosmetic products. Ask when you book if you have known sensitivities or recent reactions.
Products and store visits
Can I reserve an item on WhatsApp?
Yes. Message SRS on WhatsApp with the item you are interested in. Availability and collection details are confirmed in reply.
Are catalogue colours exact?
Colours may vary slightly from screen images. Visit the studio or ask on WhatsApp if an exact match matters for your outfit or event.
What is the exchange policy?
Exchange terms will be published in the store and policy pages. Ask at the studio or on WhatsApp for current guidance.
Location and hours
Ground Floor, Shop No. 5, G K Arise, 92/8, Mulshi, Mauje, Punawale, Pimpri-Chinchwad, Pune, Maharashtra 411033 · Near Canara Bank, Punawale
Open daily, 10:00 AM–9:00 PM · Get directions · +91 80762 51809